/* WSA Operations Portal — Global Styles */
:root {
  --sidebar-bg: #1e293b;
  --sidebar-hover: #334155;
  --sidebar-active: #3b82f6;
  --sidebar-width: 260px;
  --topbar-height: 56px;
  --accent: #3b82f6;
  --accent-hover: #2563eb;
  --success: #22c55e;
  --danger: #ef4444;
  --warning: #f59e0b;
  --bg: #f1f5f9;
  --card-bg: #ffffff;
  --border: #e2e8f0;
  --text: #1e293b;
  --text-light: #64748b;
  --text-muted: #94a3b8;
  --star: #f5a623;
  --radius: 8px;
  --radius-lg: 12px;
  --font: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
  --shadow-sm: 0 1px 2px rgba(0,0,0,0.05);
  --shadow: 0 1px 3px rgba(0,0,0,0.1), 0 1px 2px rgba(0,0,0,0.06);
  --shadow-lg: 0 4px 6px rgba(0,0,0,0.07), 0 2px 4px rgba(0,0,0,0.06);
}

* { box-sizing: border-box; margin: 0; padding: 0; }

body {
  font-family: var(--font);
  background: var(--bg);
  color: var(--text);
  min-height: 100vh;
  overflow-x: hidden;
}

/* ============ LOGIN ============ */
#login-screen {
  display: flex;
  align-items: center;
  justify-content: center;
  min-height: 100vh;
  padding: 1rem;
  background: linear-gradient(135deg, #1e293b 0%, #334155 100%);
}

.login-box {
  background: var(--card-bg);
  padding: 2.5rem 2rem;
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lg);
  width: 100%;
  max-width: 400px;
  text-align: center;
}

.login-box .login-logo {
  font-size: 1.5rem;
  font-weight: 700;
  color: var(--sidebar-bg);
  margin-bottom: 0.25rem;
}

.login-box .login-subtitle {
  font-size: 0.85rem;
  color: var(--text-light);
  margin-bottom: 1.75rem;
}

.login-box input {
  width: 100%;
  padding: 0.7rem 0.85rem;
  margin-bottom: 0.75rem;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  font-size: 0.95rem;
  outline: none;
  transition: border-color 0.15s;
}

.login-box input:focus { border-color: var(--accent); }

.login-box button {
  width: 100%;
  padding: 0.75rem;
  background: var(--accent);
  color: #fff;
  border: none;
  border-radius: var(--radius);
  font-size: 1rem;
  font-weight: 600;
  cursor: pointer;
  transition: background 0.15s;
}

.login-box button:hover { background: var(--accent-hover); }
.login-box button:disabled { opacity: 0.6; cursor: not-allowed; }

.login-error {
  color: var(--danger);
  font-size: 0.85rem;
  margin-top: 0.75rem;
  min-height: 1.2em;
}

/* ============ PORTAL SHELL ============ */
#portal-screen { display: none; }

.portal-layout {
  display: flex;
  min-height: 100vh;
}

/* ============ SIDEBAR ============ */
.sidebar {
  width: var(--sidebar-width);
  background: var(--sidebar-bg);
  color: #fff;
  display: flex;
  flex-direction: column;
  position: fixed;
  top: 0;
  left: 0;
  bottom: 0;
  z-index: 100;
  transition: transform 0.25s ease;
}

.sidebar-brand {
  padding: 1.25rem 1.25rem 1rem;
  border-bottom: 1px solid rgba(255,255,255,0.08);
}

.sidebar-brand h2 {
  font-size: 1.1rem;
  font-weight: 700;
  letter-spacing: 0.3px;
}

.sidebar-brand span {
  font-size: 0.75rem;
  color: var(--text-muted);
  display: block;
  margin-top: 2px;
}

.sidebar-nav {
  flex: 1;
  padding: 0.75rem 0;
  overflow-y: auto;
}

.sidebar-nav a {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  padding: 0.65rem 1.25rem;
  color: #cbd5e1;
  text-decoration: none;
  font-size: 0.9rem;
  font-weight: 500;
  transition: all 0.15s;
  cursor: pointer;
  border-left: 3px solid transparent;
}

.sidebar-nav a:hover {
  background: var(--sidebar-hover);
  color: #fff;
}

.sidebar-nav a.active {
  background: rgba(59,130,246,0.15);
  color: #fff;
  border-left-color: var(--sidebar-active);
}

.sidebar-nav a .nav-icon {
  font-size: 1.1rem;
  width: 1.5rem;
  text-align: center;
  flex-shrink: 0;
}

.sidebar-footer {
  padding: 1rem 1.25rem;
  border-top: 1px solid rgba(255,255,255,0.08);
  font-size: 0.8rem;
  color: var(--text-muted);
}

.sidebar-footer .user-email {
  display: block;
  color: #cbd5e1;
  font-weight: 500;
  margin-bottom: 0.15rem;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.sidebar-footer .user-role {
  text-transform: capitalize;
  margin-bottom: 0.5rem;
  display: block;
}

.sidebar-footer button {
  width: 100%;
  padding: 0.45rem;
  background: rgba(255,255,255,0.1);
  color: #cbd5e1;
  border: none;
  border-radius: var(--radius);
  font-size: 0.8rem;
  cursor: pointer;
  transition: background 0.15s;
}

.sidebar-footer button:hover {
  background: rgba(255,255,255,0.2);
  color: #fff;
}

/* ============ MAIN AREA ============ */
.main-area {
  flex: 1;
  margin-left: var(--sidebar-width);
  min-height: 100vh;
  display: flex;
  flex-direction: column;
}

.topbar {
  height: var(--topbar-height);
  background: var(--card-bg);
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  padding: 0 1.5rem;
  gap: 1rem;
  position: sticky;
  top: 0;
  z-index: 50;
}

.topbar .hamburger {
  display: none;
  background: none;
  border: none;
  font-size: 1.5rem;
  cursor: pointer;
  padding: 0.25rem;
  color: var(--text);
}

.topbar .breadcrumb {
  font-size: 0.85rem;
  color: var(--text-light);
}

.topbar .breadcrumb strong {
  color: var(--text);
  font-weight: 600;
}

.content-area {
  flex: 1;
  padding: 1.5rem;
  max-width: 1400px;
  width: 100%;
}

/* ============ LOADING ============ */
.loading-spinner {
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 3rem;
  color: var(--text-light);
  gap: 0.5rem;
}

.loading-spinner::before {
  content: '';
  width: 20px;
  height: 20px;
  border: 2px solid var(--border);
  border-top-color: var(--accent);
  border-radius: 50%;
  animation: spin 0.6s linear infinite;
}

@keyframes spin { to { transform: rotate(360deg); } }

/* ============ SHARED MODULE STYLES ============ */
.module-header {
  margin-bottom: 1.5rem;
}

.module-header h1 {
  font-size: 1.5rem;
  font-weight: 700;
  color: var(--text);
}

.module-header p {
  font-size: 0.9rem;
  color: var(--text-light);
  margin-top: 0.25rem;
}

.card {
  background: var(--card-bg);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow);
  padding: 1.5rem;
  margin-bottom: 1rem;
}

.stats-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 1rem;
  margin-bottom: 1.5rem;
}

.stat-card {
  background: var(--card-bg);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow);
  padding: 1.25rem 1.5rem;
}

.stat-card .stat-value {
  font-size: 2rem;
  font-weight: 700;
  color: var(--text);
}

.stat-card .stat-label {
  font-size: 0.8rem;
  color: var(--text-light);
  margin-top: 0.15rem;
}

.stat-card.accent .stat-value { color: var(--accent); }
.stat-card.warning .stat-value { color: var(--warning); }
.stat-card.success .stat-value { color: var(--success); }
.stat-card.danger .stat-value { color: var(--danger); }

/* Coming soon placeholder */
.coming-soon {
  text-align: center;
  padding: 3rem 1.5rem;
}

.coming-soon .cs-icon {
  font-size: 3rem;
  margin-bottom: 1rem;
}

.coming-soon h2 {
  font-size: 1.25rem;
  color: var(--text);
  margin-bottom: 0.5rem;
}

.coming-soon p {
  color: var(--text-light);
  max-width: 400px;
  margin: 0 auto;
  font-size: 0.95rem;
}

/* ============ REVIEWS MODULE STYLES ============ */
.reviews-tabs {
  display: flex;
  gap: 0;
  border-bottom: 2px solid var(--border);
  margin-bottom: 1rem;
}

.reviews-tabs button {
  padding: 0.65rem 1.1rem;
  border: none;
  background: none;
  font-size: 0.9rem;
  font-weight: 600;
  color: var(--text-light);
  cursor: pointer;
  border-bottom: 2px solid transparent;
  margin-bottom: -2px;
  transition: all 0.15s;
}

.reviews-tabs button.active {
  color: var(--accent);
  border-bottom-color: var(--accent);
}

.reviews-tabs .badge {
  display: inline-block;
  background: var(--warning);
  color: #fff;
  font-size: 0.7rem;
  padding: 1px 6px;
  border-radius: 10px;
  margin-left: 0.35rem;
}

.review-search {
  margin-bottom: 1rem;
}

.review-search input {
  width: 100%;
  max-width: 400px;
  padding: 0.55rem 0.85rem;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  font-size: 0.9rem;
  outline: none;
  transition: border-color 0.15s;
}

.review-search input:focus { border-color: var(--accent); }

.review-card {
  background: var(--card-bg);
  border-radius: var(--radius-lg);
  padding: 1.25rem;
  margin-bottom: 0.75rem;
  box-shadow: var(--shadow-sm);
  border: 1px solid var(--border);
}

.review-card-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin-bottom: 0.5rem;
}

.review-meta {
  font-size: 0.8rem;
  color: var(--text-light);
}

.review-meta span { margin-right: 0.75rem; }

.review-stars { color: var(--star); font-size: 1rem; }

.review-title-text {
  font-weight: 600;
  margin: 0.35rem 0;
}

.review-body-text {
  font-size: 0.95rem;
  margin-bottom: 0.75rem;
  white-space: pre-line;
  line-height: 1.5;
}

.review-photos {
  display: flex;
  gap: 0.5rem;
  margin-bottom: 0.75rem;
  flex-wrap: wrap;
}

.review-photos img {
  width: 80px;
  height: 80px;
  object-fit: cover;
  border-radius: 6px;
  cursor: pointer;
  border: 1px solid var(--border);
}

.review-response {
  background: #f8fafc;
  padding: 0.6rem 0.85rem;
  border-radius: 6px;
  margin-bottom: 0.6rem;
  font-size: 0.9rem;
  border-left: 3px solid var(--accent);
}

.review-detail-row {
  font-size: 0.75rem;
  color: var(--text-light);
  margin-bottom: 0.5rem;
}

.review-actions {
  display: flex;
  gap: 0.5rem;
  flex-wrap: wrap;
  align-items: center;
}

.btn {
  padding: 0.4rem 0.9rem;
  border: none;
  border-radius: var(--radius);
  font-size: 0.85rem;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.15s;
}

.btn:hover { opacity: 0.85; }
.btn:disabled { opacity: 0.5; cursor: not-allowed; }
.btn-primary { background: var(--accent); color: #fff; }
.btn-success { background: var(--success); color: #fff; }
.btn-danger { background: var(--danger); color: #fff; }
.btn-warning { background: var(--warning); color: #fff; }
.btn-ghost { background: var(--border); color: var(--text); }

.reply-box {
  margin-top: 0.75rem;
  display: none;
}

.reply-box.open { display: block; }

.reply-box textarea {
  width: 100%;
  padding: 0.55rem 0.75rem;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  font-family: var(--font);
  font-size: 0.9rem;
  min-height: 60px;
  resize: vertical;
  outline: none;
}

.reply-box textarea:focus { border-color: var(--accent); }

.reply-box button {
  margin-top: 0.5rem;
}

.status-badge {
  display: inline-block;
  padding: 2px 8px;
  border-radius: 10px;
  font-size: 0.75rem;
  font-weight: 600;
}

.status-pending { background: #fef3c7; color: #92400e; }
.status-approved { background: #dcfce7; color: #166534; }
.status-rejected { background: #fee2e2; color: #991b1b; }

.empty-msg {
  text-align: center;
  padding: 2rem;
  color: var(--text-light);
}

/* Sidebar overlay for mobile */
.sidebar-overlay {
  display: none;
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,0.5);
  z-index: 99;
}

.sidebar-overlay.active { display: block; }

/* ============ MOBILE ============ */
@media (max-width: 768px) {
  .sidebar {
    transform: translateX(-100%);
  }

  .sidebar.open {
    transform: translateX(0);
  }

  .main-area {
    margin-left: 0;
  }

  .topbar .hamburger {
    display: block;
  }

  .content-area {
    padding: 1rem;
  }

  .stats-grid {
    grid-template-columns: repeat(2, 1fr);
  }
}

/* Product tag badges in review cards */
.review-product-tags { display: flex; flex-wrap: wrap; gap: 4px; align-items: center; margin-top: 6px; }
.product-tag-badge {
  display: inline-block; background: #dbeafe; color: #1e40af;
  font-size: 0.75rem; padding: 2px 8px; border-radius: 10px;
}
.btn-sm { font-size: 0.75rem; padding: 2px 8px; }

/* ============ TASKS MODULE STYLES ============ */
.tasks-controls {
  margin-bottom: 1rem;
}

.tasks-filters {
  display: flex;
  gap: 0.75rem;
  align-items: center;
  flex-wrap: wrap;
  margin-top: 0.75rem;
}

.task-select {
  padding: 0.5rem 0.75rem;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  font-size: 0.85rem;
  background: var(--card-bg);
  outline: none;
  cursor: pointer;
}

.task-select:focus { border-color: var(--accent); }

/* ============ SUPPORT TICKETS MODULE ============ */
.tkt-toolbar { margin-bottom: 1rem; }

.tkt-status-tabs {
  display: flex; gap: 0; border-bottom: 2px solid var(--border); margin-bottom: 0.75rem;
}
.tkt-status-tabs button {
  padding: 0.6rem 1rem; border: none; background: none; font-size: 0.85rem;
  font-weight: 600; color: var(--text-light); cursor: pointer;
  border-bottom: 2px solid transparent; margin-bottom: -2px; transition: all 0.15s;
}
.tkt-status-tabs button.active { color: var(--accent); border-bottom-color: var(--accent); }
.tkt-status-tabs button:hover { color: var(--text); }
.tkt-count {
  display: inline-block; background: var(--border); color: var(--text-light);
  font-size: 0.7rem; padding: 1px 6px; border-radius: 10px; margin-left: 4px;
}
.tkt-status-tabs button.active .tkt-count { background: var(--accent); color: #fff; }

.tkt-secondary-filters {
  display: flex; gap: 0.75rem; flex-wrap: wrap; align-items: center;
}
.tkt-secondary-filters input {
  flex: 1; min-width: 200px; padding: 0.5rem 0.75rem;
  border: 1px solid var(--border); border-radius: var(--radius);
  font-size: 0.85rem; outline: none;
}
.tkt-secondary-filters input:focus { border-color: var(--accent); }

/* Ticket rows */
.tkt-row {
  display: flex; align-items: center; gap: 0.75rem;
  background: var(--card-bg); border: 1px solid var(--border); border-radius: var(--radius);
  padding: 0.85rem 1rem; margin-bottom: 0.5rem; cursor: pointer;
  transition: box-shadow 0.15s, border-color 0.15s;
}
.tkt-row:hover { border-color: var(--accent); box-shadow: var(--shadow); }
.tkt-row-pri { font-size: 1rem; flex-shrink: 0; }
.tkt-row-main { flex: 1; min-width: 0; }
.tkt-row-subject { font-weight: 600; font-size: 0.9rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.tkt-row-meta { font-size: 0.78rem; color: var(--text-light); margin-top: 2px; }
.tkt-sep { margin: 0 4px; opacity: 0.5; }
.tkt-assignee-tag {
  display: inline-block; background: #dbeafe; color: #1e40af;
  font-size: 0.7rem; padding: 1px 6px; border-radius: 8px; margin-left: 6px; text-transform: capitalize;
}
.tkt-row-right { flex-shrink: 0; }

/* Status badges for tickets */
.status-new { background: #dbeafe; color: #1e40af; }
.status-open { background: #fef3c7; color: #92400e; }
.status-pending { background: #fef3c7; color: #92400e; }
.status-solved { background: #dcfce7; color: #166534; }
.status-spam { background: #fee2e2; color: #991b1b; }

/* Detail panel */
.tkt-detail-panel {
  background: var(--card-bg); border-radius: var(--radius-lg); box-shadow: var(--shadow-lg);
  padding: 1.5rem; margin-top: 1rem;
}
.tkt-detail-header { margin-bottom: 1.25rem; }
.tkt-detail-title { display: flex; align-items: center; gap: 0.5rem; margin: 0.75rem 0 0.25rem; }
.tkt-detail-title h2 { font-size: 1.15rem; font-weight: 700; }
.tkt-detail-meta { font-size: 0.8rem; color: var(--text-light); margin-bottom: 0.5rem; }
.tkt-detail-controls { display: flex; gap: 1rem; align-items: center; flex-wrap: wrap; margin-top: 0.75rem; }
.tkt-detail-controls label { font-size: 0.85rem; color: var(--text-light); display: flex; align-items: center; gap: 0.35rem; }
.tkt-tags { display: flex; gap: 4px; flex-wrap: wrap; }
.tkt-context {
  font-size: 0.8rem; color: var(--text-light); background: #f8fafc;
  padding: 0.5rem 0.75rem; border-radius: var(--radius); margin: 0.5rem 0;
}
.tkt-context span { margin-right: 1rem; }

/* Thread messages */
.tkt-thread { margin-bottom: 1rem; }
.tkt-msg {
  padding: 0.85rem 1rem; border-radius: var(--radius); margin-bottom: 0.5rem;
  border-left: 3px solid var(--border);
}
.tkt-msg-customer { background: #f1f5f9; border-left-color: var(--accent); }
.tkt-msg-agent { background: #f0fdf4; border-left-color: var(--success); }
.tkt-msg-internal { background: #fefce8; border-left-color: var(--warning); font-style: italic; }
.tkt-msg-ai { background: #f5f3ff; border-left-color: #8b5cf6; }
.tkt-msg-header { display: flex; align-items: center; gap: 0.5rem; margin-bottom: 0.35rem; font-size: 0.8rem; }
.tkt-msg-time { color: var(--text-muted); margin-left: auto; }
.tkt-msg-body { font-size: 0.9rem; line-height: 1.5; word-break: break-word; }
.tkt-internal-badge {
  background: var(--warning); color: #fff; font-size: 0.65rem;
  padding: 1px 6px; border-radius: 8px; font-style: normal;
}

/* AI Draft */
.tkt-ai-draft {
  background: #f5f3ff; border: 1px dashed #8b5cf6; border-radius: var(--radius);
  padding: 0.85rem 1rem; margin-bottom: 1rem;
}
.tkt-ai-draft-label { font-weight: 600; color: #7c3aed; font-size: 0.85rem; margin-bottom: 0.35rem; }

/* Reply box */
.tkt-reply-box { margin-top: 1rem; }
.tkt-reply-box textarea {
  width: 100%; padding: 0.65rem 0.85rem; border: 1px solid var(--border);
  border-radius: var(--radius); font-family: var(--font); font-size: 0.9rem;
  min-height: 80px; resize: vertical; outline: none;
}
.tkt-reply-box textarea:focus { border-color: var(--accent); }
.tkt-reply-actions { display: flex; justify-content: space-between; align-items: center; margin-top: 0.5rem; }
.tkt-internal-toggle { font-size: 0.85rem; color: var(--text-light); display: flex; align-items: center; gap: 0.35rem; cursor: pointer; }

.tkt-load-more { text-align: center; padding: 1rem; }